PlantFluent Support

Need help? Start here.

How to contact us

Email (primary): help@plantfluent.com

Please include:

What you were trying to do (ID, journal, license redeem, beta, purchase)
Device / browser (e.g. Pixel 8, Chrome Android; or desktop browser)
Screenshots if useful
Purchase email + approximate date (for license / refund)

We aim to reply within a few business days.

What PlantFluent is / is not

PlantFluent helps you identify, learn, care, and see market value — with one-time unlocks, not a subscription trap.

PlantFluent is not medical advice and not foraging / edibility guidance. Treat IDs as suggestions only.

License & credit help

Check your inbox (and spam) for an email from OfficeGardener with your license code.
Open PlantFluent (browser or installed PWA).
Go to Unlock / License (or Settings → License).
Paste the code and confirm.

Still stuck? Email help@plantfluent.com with the purchase email and approximate time of payment. Do not post license codes publicly.

Stripe purchases: Paid on the web via Stripe Payment Links.
Refunds: See Terms — email within 14 days of purchase.

Android closed beta help

You must opt in on the Google Play closed-test page (invite alone is not enough).
Install from Play, try a few IDs + a journal note.
Stay opted in 14 continuous days to earn 25 free ID credits.
Opting out early resets eligibility — no credits.

Opt-in link: see the Beta page (posted when the closed test opens). Bugs: help@plantfluent.com

Credits and hosted ID

Every account starts with 5 starter ID credits. When you run low, buy credit packs (5 for $4, 10 for $7, 15 for $10) or the $149 Founder plan (50 credits + a free +5/mo boost). Credits do not expire. See Pricing.

Delete your data

Data	How to remove
On-device journal	Delete entries in-app, or uninstall the app / clear site data for the PWA
License / purchase email on our side	Email help@plantfluent.com with subject `DELETE DATA` and the email used at checkout
Future Pro / cloud account (when it exists)	In-app Delete account, or email from that address with subject `DELETE ACCOUNT` (target ≤30 days)

We may retain records required for taxes, fraud, or legal compliance.

Privacy details: Privacy Policy

Refunds (paid)

Email help@plantfluent.com within 14 days of purchase. Include purchase email and date.
Beta credit grants are free (earned) — not a refund case.
Full policy: Terms of Use